I bought a new phone as an upgrade around 12 months ago and forgot to transfer my old plan. I set a new DD on the new plan and rather stupidly just put in my previous plan SiM to keep the number. I discarded the new plan SIM card. I tried to sort the 2 plans I have out a couple of months ago and stopped the DD on the new plan. The plan was reinstated after a long AI session. However I have an outstanding payment to make. I I have tried all ways to pay it but I don’t have the new plan added to my account. I can’t set up the new plan because ID want to send a set up code to register the plan to my new plan SIM which I don’t have - I do know the phone Number and account but can’t get a way to pay this and have had a final demand letter. Bring back a live person as this online stuff is totally frustrating.
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struggling to pay an outstanding account
Best answer by Tom
Hi
Live people are indeed available on Live Chat, you’ll be able to reach them by typing “Speak to an agent” or similar.
Have you tried calling the manual payment line on 0333 003 0001?
Tom
+25Hi
Live people are indeed available on Live Chat, you’ll be able to reach them by typing “Speak to an agent” or similar.
Have you tried calling the manual payment line on 0333 003 0001?
Tom
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