Sudden high data charge over the weekend whilkst at home

ChrisM · 2025-06-17T19:17:56+00:00

My wife and I are both on the £5 per month package. Suddenly over the past weekend she got a load of text messages warning her she was approaching her credit limit. SHe was at home for all but 1 hour or less of this, and we have wifi at home which the phones are normally connected to. The account now whows a balance of just inder £80. Why has this happened and has her account or SIM been hacked? Unable to see any details of the current month’s charges yet, probably have to wait until the billing date. Seems you cannot call anyone to query this and by the time I get home from work it’s too late to livechat and she doesn’t have the confidence to attempt livechat herself. What do we do?

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