I recently started a monthly rolling contract with id mobile but within weeks decided to switch provider.
I was charged by id mobile for the month but my 2nd, “final” id mobile bill not only lacks deducted amount for remaining days of the month but also shows a “termination fee”. How is that? I wasn’t on a 12 or 24 month contract.
Solved
termination fee for a monthly rolling contract
Best answer by Kash
Hi
Welcome to the Community!
When you cancel your contract we would require 30 days notice.
If you use your PAC code within the 30 day contract a termination fee may apply.
If you are due any credit it will reflect on your final bill.
Kash
+24Hi
Welcome to the Community!
When you cancel your contract we would require 30 days notice.
If you use your PAC code within the 30 day contract a termination fee may apply.
If you are due any credit it will reflect on your final bill.
Kash
Hi, I’m in a similar position and find this answer entirely unacceptable. I opted for a monthly plan so that this wouldn’t happen! It also feels like it’s a policy that runs against the whole reason PAC codes were introduced. I expected at the worst to pay to the end of the month in which I left but to charge me more than £50 (equivalent to more that a years worth of monthly fees) for leaving for a better rate else where is insane. I’d like this charge deleted please. Let me know what I need to do to make that happen.
+24The termination fee sounds high for a 30 day rolling plan.
Please can you contact our Live Chat Team to have this checked out.
Kash
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