I have just recently became a new ID mobile customer and I am wishing I never joined.

I have had 2 issues already and I haven't even been a customer for a month:

The first is that on checking the app my billing randomly went up from the £34.99 it was supoosed to be to £40.01 

I decided to use to complaints forum only for it to be a disguised livechat. I persisted anyway as the only ways to contact customer complaints was through live chat or call. Or post, for obvious reasons I do not wish to use.

On the chat it only said "2 minutes" average time to respond. But the response times were tediously longer so much that the chat disconnected several times. I spoke to Winnie who told me that "everything seemed fine now".

Why did the issue even happen in the first place?

Then I recieved an email on 11th August for free Apple Music and TV. Apple TV worked fine but music did not saying "UID missing or incorrect".

As a disabled customer, I called their vulnerable customer line on 13th August. I spoke to Lebo who gave me the incorrect email address to contact being giftcloud. Giftcloud told me that they have nothing to do with the promotion.

I returned on 22nd August to log a complaint and I spoke to Carmen via the complaints line. She once again gave me the giftcloud email which I said was incorrect. She then told me that I was not eligable and I argued that I recieved the email confirming my eligibility and I claimed the free Apple Tv to which she didn't believe me and told me that ID Mobile are not responsible if Apple charge me. This is not true and I have the 3 free months.

I asked her to log this as a complaint, she put me on hold then I was hung up on which I would guess is deliberate.

I am extremely unhappy with the abysmal customer service and lies of ID Mobile and I expected better. I regret giving my time and money to this company who clearly do not care about their vulnerable customers.