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trying ti contact but been cut off

  • November 18, 2024
  • 6 replies
  • 24 views

I’m trying to contact I’d but because I’ve been cut off I can’t 

Best answer by andewhite

This community article might help, ​@shanlouise

🤞 

This topic has been closed for replies.

6 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • November 18, 2024

This community article might help, ​@shanlouise

🤞 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • November 18, 2024

Hey there ​@shanlouise, sorry to hear this.

 

What team are you trying to contact please, or what number/site?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • November 18, 2024

The billing team but because I’ve been cut off with my phone as well as my tv I can’t afford to pay it until next Friday so am looking for an extension 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • November 18, 2024

Hey ​@shanlouise, please contact our live-chat or social media team, and they can request a payment extension for you.

 

Thanks,

Tyler


  • Author
  • New Contributor
  • November 18, 2024

I’ve tried but no look getting on the live chat 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • November 18, 2024

@shanlouise, what happens when you try the live-chat?

 

Thanks,

Tyler