Hi. Recently I have changed my plan with iD but I received two bills with diffrent amounts to pay. I got an email with £50 to pay but on an app bill is £3CR. I deleted my direct debit to not pay that. What I can do as when I called iD helpline number there were no option to talk with anyone. Any ideas how to contact with them or how to solve this problem?
Thanks
Best answer by WelshPaul
Hi. Recently I have changed my plan with iD but I received two bills with diffrent amounts to pay. I got an email with £50 to pay but on an app bill is £3CR. I deleted my direct debit to not pay that. What I can do as when I called iD helpline number there were no option to talk with anyone. Any ideas how to contact with them or how to solve this problem?
Thanks
It appears you’ve purchased a new plan instead of upgrading your existing one. If you want to keep your existing number, your options are limited. It might be best to cancel the new plan during the cooling-off period and upgrade your existing line.
+24Hey there
Have you upgraded/plan changed on the app/website when logged in, or purchased a completely new plan?
Thanks,
Tyler
+26Hi. Recently I have changed my plan with iD but I received two bills with diffrent amounts to pay. I got an email with £50 to pay but on an app bill is £3CR. I deleted my direct debit to not pay that. What I can do as when I called iD helpline number there were no option to talk with anyone. Any ideas how to contact with them or how to solve this problem?
Thanks
It appears you’ve purchased a new plan instead of upgrading your existing one. If you want to keep your existing number, your options are limited. It might be best to cancel the new plan during the cooling-off period and upgrade your existing line.
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