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two bills with two diffrent amounts to pay

Forum|Forum|6 months ago
July 19, 2025
2 replies
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Kamil sap
Community Member

Hi. Recently I have changed my plan with iD but I received two bills with diffrent amounts to pay. I got an email with £50 to pay but on an app bill is £3CR. I deleted my direct debit to not pay that. What I can do as when I called iD helpline number there were no option to talk with anyone. Any ideas how to contact with them or how to solve this problem?

Thanks

Best answer by WelshPaul

Hi. Recently I have changed my plan with iD but I received two bills with diffrent amounts to pay. I got an email with £50 to pay but on an app bill is £3CR. I deleted my direct debit to not pay that. What I can do as when I called iD helpline number there were no option to talk with anyone. Any ideas how to contact with them or how to solve this problem?

Thanks

It appears you’ve purchased a new plan instead of upgrading your existing one. If you want to keep your existing number, your options are limited. It might be best to cancel the new plan during the cooling-off period and upgrade your existing line.

+24

Tyler C
iD Mobile Employee
Forum|Forum|6 months ago
July 21, 2025

Hey there @Kamil sap, we don’t have a customer service phone-line I’m afraid, so the number you’d have called would’ve been the automated phone-line for payments, usage checks etc, but we’re happy to help here.

Have you upgraded/plan changed on the app/website when logged in, or purchased a completely new plan?

Thanks,

Tyler

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+26

WelshPaul
Platinum  Contributor
Answer
Forum|Forum|6 months ago
August 17, 2025

Hi. Recently I have changed my plan with iD but I received two bills with diffrent amounts to pay. I got an email with £50 to pay but on an app bill is £3CR. I deleted my direct debit to not pay that. What I can do as when I called iD helpline number there were no option to talk with anyone. Any ideas how to contact with them or how to solve this problem?

Thanks

It appears you’ve purchased a new plan instead of upgrading your existing one. If you want to keep your existing number, your options are limited. It might be best to cancel the new plan during the cooling-off period and upgrade your existing line.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.