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Craiggb69
Community Member
January 27, 2025
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Unable to add another mobile number to my account

  • January 27, 2025
  • 12 replies
  • 398 views

Hi, I'm unable to add another mobile number to my account, to view bill etc. After entering number, surname and DoB, it states 'Sorry your details do not match our records'. Extremely frustrating. I've tried adding via app & online, same message. Obviously something must match as ID are debiting my bank every month.

    This topic has been closed for replies.
    Best answer by Kash M

    Hi ​@Craiggb69,

    Welcome to the Community!

    The link below may help you out.

     

     

    Kash

    12 replies

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    New Contributor
    SH75
    September 17, 2025

    Still having issues unfortunately

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 17, 2025

    Hey there ​@SH75, I’d recommend contacting our live-chat and ask to speak to an agent immediately:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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