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Unable to add another mobile number to my account

  • January 27, 2025
  • 1 reply
  • 35 views

Hi, I'm unable to add another mobile number to my account, to view bill etc. After entering number, surname and DoB, it states 'Sorry your details do not match our records'. Extremely frustrating. I've tried adding via app & online, same message. Obviously something must match as ID are debiting my bank every month.

Best answer by Kash

Hi ​@Craiggb69,

Welcome to the Community!

The link below may help you out.

 

 

Kash

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8003 replies
  • Answer
  • January 29, 2025

Hi ​@Craiggb69,

Welcome to the Community!

The link below may help you out.

 

 

Kash