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understand my bill and why i have been cut off again

  • June 16, 2025
  • 1 reply
  • 14 views
S
Community Member

I paid my outstanding bill of £42 on 10/06/25 and i have been cut off again since 11/06/25?

I have just looked at my plan in the app and it states i owe £60? My payment plan is on £29.99 unlimited call/data/text messages?

i dont understand why i have been cut off again due to paying the outstanding balance?

    1 reply

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • June 17, 2025

    Hi ​@Spready01  do you have the iD app, this will show you all your bills and what is outstanding. Had you checked the payment had gone through with your bank?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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