My bill is inexplicably almost double for the last payment period with no extra charges incurred. ID mobile have offered no explanation for this and have charged my account regardless. How do I raise issue with this and have a review of my transactions?
unexpected larger bill
+19Hi
Have you recently upgraded, changed your plan, or your Direct Debit date?
I hadn’t upgraded but was due an upgrade. In the worry the bill would be inflated each month from then, I’ve changed contract/upgraded etc. thanks for the reply Sian
+19So is everything OK now
Do you have the iD app, as you would be able to view a breakdown of your bills there.
Looks as though it should revert to normal now but the bill breakdown didn’t really help as no explanation for the inflated figures. Lots of charges and minuses
+19OK, would you like us to check this for you
Yes please :) the bill concerned is March 2025
+24Hey there
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link:
https://community.idmobile.co.uk/inbox/overview
Thanks,
Tyler
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
