Skip to main content
Solved

Unknown Direct Debit

  • 24 September 2024
  • 2 replies
  • 64 views

  • Community Member

Heya,

I was just checking through my bank account today and I noticed charges to ID Mobile. I however do not have any phone plans with ID (this account I made for the question is my sole link with ID). Just wondering if it was possible for me to refund the charged amounts/see the source of the fraud, and if anyone else have had the same thing occur to them.

Best answer by andewhite

 

Sorry @OUJ, others have posted in this online public forum about similar incidents. 

You can also contact iD Mobile privately using Facebook Messenger or X.

View original

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 11656 replies
  • Answer
  • September 24, 2024

 

Sorry @OUJ, others have posted in this online public forum about similar incidents. 

You can also contact iD Mobile privately using Facebook Messenger or X.


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7579 replies
  • September 27, 2024

Hi @OUJ 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom