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upgrade but no phone

  • 7 September 2024
  • 1 reply
  • 31 views

I upgraded my phone, and despite nothing being on the site when I ordered it, I’ve now been told me phone is out of stock, however I’m being charged the new rate, for the new phone, despite not having the new phone! 

1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • September 10, 2024

Hi @Jamie.e,

Welcome to the Community!

We can certainly check this out and credit the account if this is the case.

Please can you contact our Live Chat Team and they can help you out.

 

Kash