I was offered an upgrade on my account which I took without realising it was a downgrade, I had a pay monthly contract with 70gb data and now have 60gb instead.
How do I cancel this upgrade ( downgrade) withing the 14 day legal period and stay as before on my 70gb, unlimited calls and texts for the same price?
Best answer by MZone
Cooling-off period: 30 days (Return or Exchange). Returning an upgrade does not result in cancellation of your plan. Providing your return meets all conditions above, the new contract term will be reversed and you will revert to your previous tariff and contract term. Please give us notice of your cancellation within the cooling-off period and obtain a Return Transaction Number by contacting us at idmobile.co.uk/live-chat.
+22Cooling-off period: 30 days (Return or Exchange). Returning an upgrade does not result in cancellation of your plan. Providing your return meets all conditions above, the new contract term will be reversed and you will revert to your previous tariff and contract term. Please give us notice of your cancellation within the cooling-off period and obtain a Return Transaction Number by contacting us at idmobile.co.uk/live-chat.
+25Hi
Was this purchased via iD Mobile directly or a third party such as Carphone Warehouse?
If iD Mobile, please let us know so we can get in touch and assist with a return/cancellation.
If Carphone Warehouse or another third party, we’d recommend getting in touch with them directly so they can assist.
Tom
Not a member yet? Create an account
Please note: 'Log in with Facebook' is no longer available. If you used this service, you'll need to create a password to keep using the iD Community. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
