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Upgrades charges

  • October 15, 2024
  • 1 reply
  • 23 views

  • Community Member

Hi

I have upgraded SIM and should not be charged for a first 3 months but still being charged. Can not get through to customer support

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1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • October 19, 2024

Hey there @Mons, sorry to hear that.

 

If you’d like us to investigate your bill further, please contact us via Facebook or Twitter/X, or via our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler