VAT receipt for PAYG

Forum|Forum|10 months ago
November 11, 2025
4 replies
67 views

Your support team didn’t seem able to help me with this, but I topped up my PAYG plan recently for business use and was disappointed when it came to doing my expenses that they could not supply me with a VAT receipt, as I believe is required for any VAT registered business under UK law.

Understandably your process is more geared to providing these for contract plans, however I think you also have an obligation to do so for any payments you take including this PAYG topup. Is there somone I could speak to about this?

Best answer by WelshPaul

iD Mobile plans are for personal use, not business.

JoeKing

Silver Contributor

@tomwatk I'm afraid IDMobile don't currently have a business account package or plan so there for would not support your request.

Joe 🙂

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

WelshPaulAnswer

Platinum  Contributor

iD Mobile plans are for personal use, not business.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

D

djh1964

New Contributor

II gather it is UK law that VAT invoices must be provided if VAT’able services are provided. This is nothing to do with personal vs business. As it happens I need a VAT invoice to be able to reclaim a portion of my personal mobile costs from my employer.

VATREC4010 - VAT invoices: requirement to provide invoices: The legal obligation to provide a VAT invoice

VAT Act 1994, schedule 11 paragraph 2A allows for the making of regulations which may require invoices (to be referred to as “VAT invoices”) containing specified particulars to be provided by taxable persons supplying goods or services to other taxable persons. Such regulations are in VAT Regulations 1995, Regulations 13-20.

M