Was looking to take out a 3rd Pay Monthly contract with iD, was told I had to have 3 clear bills paid, so 90 days worth of payments, before I could look at taking a 3rd contract, I’ve now paid 3 bills, on my latest phone contract and I’m still getting told the exact same thing when I place an order, how do I get around this, as when I’m on the app there is zero option to speak to anyone!!! I’ve added a phot above showing the 3 bills

As an easier way @MattB76which doesn’t involve the app (or online) would be to call their dedicated sales number during normal business hours - 0207 139 1397Plus by calling them you can actual speak to them.

Hey there @MattB76, I also advised the sales team, as they’d be the best placed team to help with sales.Have you managed to contact them?Thanks,Tyler

Waited 90 days | iD Mobile Community

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

No purchase necessary.

The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

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One winner will be selected at random by an independent person from all correct and eligible entries received. The winner will be notified by email or by private message on the Community platform and will be asked to reply within 7 days of receipt of the notification. If the Promoter does not receive confirmation from the winner that they accept the prize by this time, the Promoter reserves the right to withdraw the offer/prize. The prize will be delivered within 30 days of acceptance.

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