I have just travelled to the Netherlands from the UK by ferry and received a 'Welcome to the USA' message from ID. I have then incorrectly been charged an extra £5 max usage cap for date used in the USA when I haven't been out of the EU

Hi @Roger BeckettWe’re very sorry to hear this.We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link:https://community.idmobile.co.uk/inbox/overviewWe’ll see you there.Anika

Welcome to USA message received in the Netherlands and data cap charged in error.

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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