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Question

Welcome to USA message received in the Netherlands and data cap charged in error.

  • July 3, 2025
  • 1 reply
  • 10 views
Roger Beckett
Community Member

I have just travelled to the Netherlands from the UK by ferry and received a 'Welcome to the USA' message from ID. I have then incorrectly been charged an extra £5 max usage cap for date used in the USA when I haven't been out of the EU 

    1 reply

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • July 3, 2025

    Hi ​@Roger Beckett 

     

    We’re very sorry to hear this. 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Anika

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