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What is happening with my account??

  • June 14, 2025
  • 1 reply
  • 16 views
Peter Burgess
New Contributor

I am a little puzzled - Clearscore shows me as having missed two payments - in April and May - yet I pay by debit order and if I log in to my IDMobile account it shows all as being in order - so I’m confused and maybe someone at IDMobile can contact me via Facebook Messenger or on my email at peter.d.burgess@gmail.com

    1 reply

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • June 16, 2025

    Hi ​@Peter Burgess 

     

    We’re sorry to hear this.

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Anika

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