I have been a subscriber of ID MOBILE PAY AS YOU GO for more than a year, and I always have problems with recharging. In the last two months, I haven't been able to recharge at all. This problem has been going on for so long. Does anyone even care about their customers? I had the option for automatic renewal, and that way, the plan would somehow renew itself, but I removed the automatic renewal because I had a trip outside the United Kingdom, and tomorrow I am traveling back, and for 5 weeks, I haven't been able to recharge my phone and prepare so that I can make calls when I arrive. This is just a tragic situation. Until when? Not to mention that I had a registration, and then it asked me to register again. In other words, it went from bad to worse. Will the problem be fixed, or should I switch operators? I have friends who have the same problem. Are people who are not on a contract not important to you? Do we not deserve attention?
When finaly you will fix your web page and app?
Best answer by Tom
Hi
I’m sorry you feel this way, the app team are aware that we’re having issues on the app/website, we apologise for any inconvenience caused.
If you are unhappy with the service you are receiving, with a Pay As You Go, you are always free to leave with a PAC code to take your number to another network.
Tom
+25Hi
I’m sorry you feel this way, the app team are aware that we’re having issues on the app/website, we apologise for any inconvenience caused.
If you are unhappy with the service you are receiving, with a Pay As You Go, you are always free to leave with a PAC code to take your number to another network.
Tom
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