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Question

why cant I add another simm to my account

  • September 29, 2025
  • 3 replies
  • 100 views
J
New Contributor

Hi ID Team, I recently moved one of my 4 family simms from another provider to ID mobile and waited for 2 months to see if the coverage was good before moving anymore, Today I tried to move another simm over and was advised that I failed the credit check what a load of tosh I can have 30k loan from my bank but not a £8 Simm from you. If this is how you treat new customers I won’t be renewing after 12 months very poor customer experience. 

    3 replies

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • September 30, 2025

    Hi there ​@JasonA, typically, contracts can fail the credit check if more than one are purchased within the same time-frame, and we’d typically advise to try again after 60-days. I’d recommend calling our Sales Team on 0207 1391 397 between 9am-6pm, Monday-Friday to discuss further.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor
    • JasonA
    • Author
    • New Contributor
    • September 30, 2025

    I find it very insulting that your company see me as a risk for a £8 sim deal, I was recommended to your company by a friend and now regret moving my first sim over as I am now stuck for for another 10 months absolutely shocking experience. 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • October 2, 2025

    Hey there ​@JasonA, sorry you feel this way. If you have any further questions, please call the number above.

     

    Thanks,

    Tyler

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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