why cant I add another simm to my account | iD Mobile Community
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Question

why cant I add another simm to my account

  • September 29, 2025
  • 3 replies
  • 53 views

Hi ID Team, I recently moved one of my 4 family simms from another provider to ID mobile and waited for 2 months to see if the coverage was good before moving anymore, Today I tried to move another simm over and was advised that I failed the credit check what a load of tosh I can have 30k loan from my bank but not a £8 Simm from you. If this is how you treat new customers I won’t be renewing after 12 months very poor customer experience. 

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 30, 2025

Hi there ​@JasonA, typically, contracts can fail the credit check if more than one are purchased within the same time-frame, and we’d typically advise to try again after 60-days. I’d recommend calling our Sales Team on 0207 1391 397 between 9am-6pm, Monday-Friday to discuss further.

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 30, 2025

I find it very insulting that your company see me as a risk for a £8 sim deal, I was recommended to your company by a friend and now regret moving my first sim over as I am now stuck for for another 10 months absolutely shocking experience. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • October 2, 2025

Hey there ​@JasonA, sorry you feel this way. If you have any further questions, please call the number above.

 

Thanks,

Tyler