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why did i get charged extra


Rhys Spence
Community Member

Goy charged an extra £3 and didn't go over my bill what would that have been for they haven't stated why in any emails or anything 

Best answer by andewhite

Are there any clues in the itemised charges section of the iD bill with the extra £3 charge, @Rhys Spence

Perhaps the extra £3 might be a premium rate SMS message.

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2 replies

andewhite
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Contributor
  • 12138 replies
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  • July 5, 2024

Are there any clues in the itemised charges section of the iD bill with the extra £3 charge, @Rhys Spence

Perhaps the extra £3 might be a premium rate SMS message.


Kash
iD Mobile Employee
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  • iD Mobile Employee
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  • July 17, 2024

Hi @Rhys Spence,

Welcome to the Community!

We can’t advise exactly without looking into the account.

What @andewhite has advised does seem to be correct but it would advise contacting the Live Chat Team if you want a full breakdown or further information.

 

Kash