Hi @Paige Taylor,

Welcome to the Community!

Have you checked your bill for a full breakdown of the charges?

In most cases billing changes due to upgrading or change of payment date.

If you have changed your direct debit date you will have been billed for a longer period.

Kash

Hi @Kash, the bill I can access in my account looks like what I was expecting. Will this be more accurate than what I have received over email?

Hey there @Paige Taylor, that is likely to be the case.

If you want to be 100% sure, you can always contact us via our live-chat to confirm your next bill amount:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler