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Why does my bill look different on ID account and my email invoice?

Paige Taylor
New
 Contributor

I’ve been sent my monthly invoice which is a different amount to the bill showing in my account. Would love to speak to someone and clarify what’s going on.

Best answer by Kash

Hi @Paige Taylor,

Welcome to the Community!

Have you checked your bill for a full breakdown of the charges?

In most cases billing changes due to upgrading or change of payment date.

If you have changed your direct debit date you will have been billed for a longer period.

 

Kash

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    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8175 replies
    • Answer
    • August 27, 2024

    Hi @Paige Taylor,

    Welcome to the Community!

    Have you checked your bill for a full breakdown of the charges?

    In most cases billing changes due to upgrading or change of payment date.

    If you have changed your direct debit date you will have been billed for a longer period.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Paige Taylor
    New
 Contributor
    • Paige Taylor
    • Author
    • New
 Contributor
    • 1 reply
    • August 27, 2024

    Hi @Kash, the bill I can access in my account looks like what I was expecting. Will this be more accurate than what I have received over email?

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • August 29, 2024

    Hey there @Paige Taylor, that is likely to be the case.

     

    If you want to be 100% sure, you can always contact us via our live-chat to confirm your next bill amount:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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