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why has my bill gone up this month from £10 to £16.50?


Why has my bill gone up this month from £10 to £16.50?

3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • July 18, 2024

Hi @Michele Lindsay 

 

You receive an emailed bill showing all the charges for the month labelled, have you checked this?

 

Tom


  • New
 Contributor
  • 1 reply
  • July 19, 2024

Hi 

My bill is always just £10 a month but this month it’s £20:15 which is double. I have been charged £1.79 for Uk and £6:50 for 6gb add which I never agreed to, 

 

any ideas 

 

cheers 


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8225 replies
  • July 31, 2024

Hi @Paulb190e 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom