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Why has my Billing period changed?

  • 1 July 2024
  • 1 reply
  • 14 views

Normally my bills are from the 18th of the previous month to the 17th of this month, however the last two bills have changed this!

My previous bill went from : 16/04/24 To: 05/05/24

My current bill has gone from: 05/05/24 To: 17/06/24

It’s mucked up the calculation of Mobile Internet Data usage, allowance and rollover and makes it look like I’ve gone over my allowance this month, but no charge has been made! Anyone else had an issue with billing dates being wrong?

1 reply

Userlevel 8
Badge +7

Hi @Andy Elms,

Welcome to the Community!

Have you recently changed your bill date or plan?

I would advise contacting our Live Chat Team and they can advise further.

 

Kash

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