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Why has my Billing period changed?

  • July 1, 2024
  • 1 reply
  • 51 views

Andy Elms
Community Member

Normally my bills are from the 18th of the previous month to the 17th of this month, however the last two bills have changed this!

My previous bill went from : 16/04/24 To: 05/05/24

My current bill has gone from: 05/05/24 To: 17/06/24

It’s mucked up the calculation of Mobile Internet Data usage, allowance and rollover and makes it look like I’ve gone over my allowance this month, but no charge has been made! Anyone else had an issue with billing dates being wrong?

Best answer by Kash

Hi @Andy Elms,

Welcome to the Community!

Have you recently changed your bill date or plan?

I would advise contacting our Live Chat Team and they can advise further.

 

Kash

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8133 replies
  • Answer
  • July 15, 2024

Hi @Andy Elms,

Welcome to the Community!

Have you recently changed your bill date or plan?

I would advise contacting our Live Chat Team and they can advise further.

 

Kash