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Question

why has my direct debit still not come out

  • 11 December 2024
  • 1 reply
  • 4 views

My direct debit was supposed to come out on the 1st and it still hasnt come out

1 reply

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  • iD Mobile Employee
  • 505 replies
  • December 11, 2024

Hello ​@mataszalieckas 

 

Welcome and thanks for posting. 

 

We are very sorry to hear the payment has not been taken. 

Is this your first direct debit payment with us? When you go on to the app, does this confirm the payment date and direct debit being active?

 

The quickest way to have this looked in to would be to speak to our Live Chat team here

 

Please do let us know how you get on and if you require any further assistance. 

 

Thanks, 

 

Nat