I was on holiday in Spain for 2 weeks at the end of July and have just seen my next ID Mobile bill and can see that I am being charged an extra £4 for “EU Roaming”.
I have roaming included as part of my package so do not understand why I have been charged
Can somebody explain this?
Best answer by Tyler
Hey there
You can be charged for things such as going over your roaming allowance and using extra usages of calls, data or texts.
You can also be charged for connecting to the maritime network if you went out to/near the sea.
You can also be charged for going through another country not included in our EU package, or being near to and connecting to a country whose border you’re near whose not included in the EU package.
If you’d like further information on your actual charges, I’d recommend contacting us via our live-chat;
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
+24Hey there
You can be charged for things such as going over your roaming allowance and using extra usages of calls, data or texts.
You can also be charged for connecting to the maritime network if you went out to/near the sea.
You can also be charged for going through another country not included in our EU package, or being near to and connecting to a country whose border you’re near whose not included in the EU package.
If you’d like further information on your actual charges, I’d recommend contacting us via our live-chat;
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
I only want to access my bill, help.
+24
I got a message to say won't have data roaming is it just because it wasn't on. Ot is now and working just don't want to leave it on and be charged
+24Hey there
Where are you abroad?
Is data roaming enabled via the iD Mobile app/website and also via your phone’s own settings?
Thanks,
Tyler
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