I have a spending cap of 0 and I have been charged double the price of my phone contract this month.
The only thing I think it could be is that I have changed my payment date but the first payment issued on the requested date was my correct contracted monthly payment, this month is the second payment since the payment date was changed . Why would I be charged double ?
Best answer by Natalie W
Hello
Thanks for getting in touch with us here on the community.
Changing your payment date will usually cause the bill to be higher than usual.
This is to incorporate the additional days of service.
It would be tricky to confirm without seeing your account but if you would like us to double check this, please reach out to the Live Chat team here.
Thanks,
Nat
Hello
Thanks for getting in touch with us here on the community.
Changing your payment date will usually cause the bill to be higher than usual.
This is to incorporate the additional days of service.
It would be tricky to confirm without seeing your account but if you would like us to double check this, please reach out to the Live Chat team here.
Thanks,
Nat
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