Why have you suspended my account? | iD Mobile Community
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Why have you suspended my account?

  • May 21, 2025
  • 1 reply
  • 23 views

I have just had a notification that I owe money, but I do not understand how this can be the case. I have a direct debit set up, the account has plenty of funds available, yet I get a quite threatening message from ID Mobile about paying immediately or they'll instruct debt collectors etc. Why have you not taken the direct debit? I've haven't received a message from my bank about a failed direct debit request. I can make a manual payment but would like to know what has happened to ensure the same doesn't happen again. I do not appreciate the tone of the messages received when I haven't done anything wrong.

1 reply

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • May 21, 2025

Hi ​@JimJam001  I am sorry to hear this.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.