I have just had a notification that I owe money, but I do not understand how this can be the case. I have a direct debit set up, the account has plenty of funds available, yet I get a quite threatening message from ID Mobile about paying immediately or they'll instruct debt collectors etc. Why have you not taken the direct debit? I've haven't received a message from my bank about a failed direct debit request. I can make a manual payment but would like to know what has happened to ensure the same doesn't happen again. I do not appreciate the tone of the messages received when I haven't done anything wrong.
Why have you suspended my account?
+19Hi
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