why is my bill keep going up when my bill is 9 pound | iD Mobile Community
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why is my bill keep going up when my bill is 9 pound

  • May 16, 2025
  • 2 replies
  • 107 views

Harry Streeter
Community Member

Why is my bill keeping going and taking money from me when my bill is monthly att 9 pound a month now it says my bill is 14 pound a month

2 replies

Decembersangel72
Gold Contributor
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Hi ​@Harry Streeter 

Have you checked if you have ‘extra’ charges listed on your monthly bill (which can be downloaded in pdf form via your account)?
These are out of plan charges that can increase you monthly £:-
https://www.idmobile.co.uk/help-and-advice/call-charges

If you want to stop any ‘extra’ charges then you need to set your Bill Cap to £0:-
https://www.idmobile.co.uk/help-and-advice/capping


Hope this helps x x
 


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  • iD Mobile Employee
  • May 19, 2025

Hello ​@Harry Streeter 

 

Thank you for getting in touch. 

 

I am very sorry to hear your bill is higher than expected. 

Have you made any changes to your direct debit or tariff recently?

Have you checked your invoice for any additional charges for out of tariff use?

 

Natalie