So I decided to do an upgrade before my last contract ended. I had in place at the time unlimited data everything. I chatted to an upgrades team and decided to get the galaxy s25 ultra. Also with unlimited data. However I now have charges on the account for data used outside of the plan that total £95.44 during the upgrade process from my last phone to my new one. Clearly they have not applied the bolt on at the time of the upgrade properly. I have tried many times to try to resolve this issue. I have raised a complaint. My current bill outstanding is £95.44 it should be £41.99 per month. Anyway as I am still in a cooling off period I am seriously thinking of cancelling my contract and returning the phone. You can never get anything resolved with company because half of the agents just don't understand what your chatting about. Its just ridiculous. However the agent tried to off me £20 off my next bill in compensation. Im not going to be paid off for incompetent staff members mistakes. Unlimited data means unlimited. Not to be charged £95.44 because id haven't applied a bolt on at the time of upgrading. In my opinion this company is the worst in the UK. Might be cheaper contracts and phones. But it comes with lots of hassle when it goes wrong. Avoid like the pluage.

On 20/04/25, you were charged £50 for using 1GB of data. £41.67 + 20% VAT is £50. Your unlimited data allowance didn’t start until 21/04/25!However, you had a 6GB data add-on that was valid from 20/04/25 to 21/05/25, so that £50 data charge should be £0 (unless iD Mobile billed you for any data you used prior to adding a data add-on. e.g. Youused 1GB data at 10:30 am on 20/04/25, then later purchased a 6GB data add-on at 14:00 on 20/04/25).In my opinion, your bill should be £45.87 unless I’ve missed something.

Hi @Mattwarner1981Sorry to hear that your bill wasn’t as expected. I am going to assume your bill has been pro-rata’d depending on when in your billing cycle your upgrade was processed. This means it would be part of your previous bill, and part of your new bill. Youwon’t have been over charged, and this will even out over the 24 months.Do you have the iD app? You will be able to view your bill and this will show you.You can find out more here -https://www.idmobile.co.uk/help-and-advice/understanding-my-bill

worst customer services in the uk

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