Hey there ​@Jam99, I can see that this is due to changing your direct debit date. Your monthly bills are for 30-days, but I can see this bill is from 06/04/2025 - 28/05/2025. Therefore, as it’s a much longer billing cylce, your bill is more this month. After this month, your bill will revert back to normal.

Thanks,

Tyler

I have recieved wrong bill i need to be corrected

My bill invoice is 42 a month and im my direct depit shows that set 57 pound i am asking change 

​@DEEQJAMA The difference in this bill and previous bills maybe due to changers made outside your allowance. Study your bill it should state what your paying for.. Or maybe a change in direct debit payments even. 

If after this you're still not happy use the Live Chat and in the message box type in To speak to someone.

https://www.idmobile.co.uk/live-chat

Joe 🙂

Hi ​@DEEQJAMA ,

It looks like ​@JoeKing has answered your query.

If you require further assistance, please let us know.

Kash

Thank Joeking. My billing invoice is correct  because my direct debit shows the rover up coming payment 57 pounds which the same payment that was collected from account last month.  So I have to cancel the direct debit or I do have to wait for ID MOBILE to change the monthly direct debit payment??

Hi ​@DEEQJAMA ,

 If your billing invoice and direct debit amount are correct, you don’t need to cancel your direct debit. The payment will remain the same unless your plan changes or any adjustments are applied by iD Mobile.
If you’re expecting a change to your monthly payment, this will automatically update in your account and on your direct debit, there’s no need to take any action.

You can also find more support on our website: https://www.idmobile.co.uk/help-and-support

Lamiya
iD Mobile Team

No lamiya my dear to debit is not correct but my invoice bill is correct need be the same white direct debit collection from my account 

Hi ​@DEEQJAMA,

I completely understand, and I can see why that would be concerning especially when your invoice amount is correct, but the direct debit doesn’t match.

Please kindly send us a private message via: https://community.idmobile.co.uk/inbox/overview, This will help me look into your account and assist you further. Alternatively, you get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk. We’d love the opportunity to put things right for you. 

-Luna