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Question

Wrong Bill?

  • May 1, 2025
  • 1 reply
  • 25 views
J
Community Member

Hi, so my monthly plan is £29.99, with unlimited everything but this month it’s £52.68, why? Thank you 

    1 reply

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3954 replies
    • May 1, 2025

    Hey there ​@Jam99, I can see that this is due to changing your direct debit date. Your monthly bills are for 30-days, but I can see this bill is from 06/04/2025 - 28/05/2025. Therefore, as it’s a much longer billing cylce, your bill is more this month. After this month, your bill will revert back to normal.

     

    Thanks,

    Tyler

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