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Wrong data allowance showing after upgrade

  • January 18, 2025
  • 1 reply
  • 35 views
I
Community Member

Hi. I've just upgraded from sim only to a new 2 year contract with new phone. The contract I chose was a 50GB and my order shows thus but on the ID app, its showing my contract as having 10GB allowance. Please can this be resolved.

    1 reply

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3054 replies
    • January 20, 2025

    Hey there ​@Ian Sheldrake, when you first change plan/upgrade, your new allowances may not show straight away, as the data will change to pro-rata.

     

    Therefore, it may take a little longer for the allowances to show up correctly on the app, or when your next, normal invoice is made and data refreshed.

     

    If not changed by then, please get back in touch and we can check that out further for you.

     

    Thanks,

    Tyler

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