I cannot access data within my monthly plan even though I paid the full amount on 7th jan 2025.
also data is only 8gb on Id app/website login but I should have 16gb according to my contract.
I can access monthly allowances for phone calls and texts (but as said no data).
Help!
Best answer by toneharb
I have now got it working after the add on was added there was a delay then problem was just a poor signal.
Hello
Thank you for getting in touch.
We are very sorry to hear you are having issues with you data allowance.
To confirm, are you able to use data but you are being advised there is no allowance remaining or is data not working for you?
Thanks,
Nat
Just to add, I have purchased 1GB data add-on, and it is still not connecting to the internet (phone should be ok as it works fine on a hotspot/Wi-Fi)
I have now got it working after the add on was added there was a delay then problem was just a poor signal.
+24Hi
Is this now resolved?
If there is anything that we can help with, please let us know.
Kash
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