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Can I get a refund on a PAYG bundle?

  • 2 May 2018
  • 1 reply
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Hi, I ordered a PAYG SIM card and purchased a £10 bundle last week. However, the SIM card didn't get to me quickly enough, so I bought a SIM with another provider. I would now like to get a refund on my bundle. I called customer services yesterday who said I would need to go to a Carphone Warehouse store to get the refund. I wasn't too happy about this as my nearest Carphone Warehouse store is 10 miles away, so asked for a manager call-back. With no call-back, I rang again this morning as was told that ID mobile cannot refund PAYG bundles and I would need to forfeit the £10 I paid. Can anyone please help? Thanks
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Best answer by Mohammed 3 May 2018, 16:39

Hello @Patrizio,

We wouldn't provide refunds for PAYG bundles purchased.

Did you contact us regarding the delayed SIM?

When did this arrive?

Mohammed

EDIT: Marking as resolved due to no contact for sometime.
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Hello @Patrizio,

We wouldn't provide refunds for PAYG bundles purchased.

Did you contact us regarding the delayed SIM?

When did this arrive?

Mohammed

EDIT: Marking as resolved due to no contact for sometime.

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