Solved
Can I get a refund on a PAYG bundle?
Hi, I ordered a PAYG SIM card and purchased a £10 bundle last week. However, the SIM card didn't get to me quickly enough, so I bought a SIM with another provider. I would now like to get a refund on my bundle. I called customer services yesterday who said I would need to go to a Carphone Warehouse store to get the refund. I wasn't too happy about this as my nearest Carphone Warehouse store is 10 miles away, so asked for a manager call-back. With no call-back, I rang again this morning as was told that ID mobile cannot refund PAYG bundles and I would need to forfeit the £10 I paid. Can anyone please help? Thanks
Best answer by Mohammed H
Hello @Patrizio ,
We wouldn't provide refunds for PAYG bundles purchased.
Did you contact us regarding the delayed SIM?
When did this arrive?
Mohammed
EDIT: Marking as resolved due to no contact for sometime.
View originalWe wouldn't provide refunds for PAYG bundles purchased.
Did you contact us regarding the delayed SIM?
When did this arrive?
Mohammed
EDIT: Marking as resolved due to no contact for sometime.
This topic has been closed for replies.
Hello @Patrizio ,
We wouldn't provide refunds for PAYG bundles purchased.
Did you contact us regarding the delayed SIM?
When did this arrive?
Mohammed
EDIT: Marking as resolved due to no contact for sometime.
We wouldn't provide refunds for PAYG bundles purchased.
Did you contact us regarding the delayed SIM?
When did this arrive?
Mohammed
EDIT: Marking as resolved due to no contact for sometime.
Log in to the iD Community.
Not a member yet? Create an account
Please note: 'Log in with Facebook' is no longer available. If you used this service, you'll need to create a password to keep using the iD Community. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.