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Can't cancel account as no access to the phone/login details

  • 4 December 2020
  • 11 replies
  • 97 views
Jockney
Rank
Userlevel 1

Why dont you want to help i told you ive lost my phone and login details i want to cancel not talk to a stupid bot . Ill get legal advice

 I 

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Best answer by Mohammed 12 December 2020, 11:46

Hello @Jockney,

Sorry to hear that.

I’ll get a PM sent over now so we can help get this cancelled.

Mohammed

 

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11 replies

Jockney
Rank
Userlevel 1

Why dont you want to help i told you ive lost my phone and login details i want to cancel not talk to a stupid bot . Ill get legal advice

 I 

 

Mohammed
Rank
Userlevel 7
Badge +9

Hello @Jockney,

Sorry to hear that.

I’ll get a PM sent over now so we can help get this cancelled.

Mohammed

 

I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’
Jockney
Rank
Userlevel 1

Been sorted

Jockney
Rank
Userlevel 1

Ive got to pay 12months because you wont let me leave esrly

Jockney
Rank
Userlevel 1

Unless i give you £100

Mohammed
Rank
Userlevel 7
Badge +9

Hello @Jockney,

If you have any concerns, please reply to us via PM where we have already contacted you.

 

Mohammed

I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’
M
Rank

Please cancel my account!

 

I have no access to the phone and haven’t used it for a year! You have been charging me £27 for a year and I haven’t used it. 
 

ive been trying to cancel for months but all I get to speak to is a robot. Your customer service is awful and now you have had over £250 of me!! 
 

cancel!

M
Rank

Hello @Jockney,

If you have any concerns, please reply to us via PM where we have already contacted you.

 

Mohammed

Please see my message below!

Kevin
Rank
Userlevel 7
Badge +10

Hi there @Mobbs_adam 

Our Live Chat Team are available throughout the day.  Plus you always have the option (24/7) to make a post here for help.

That being said, we’ll send you a private message now so that we can assist you further with your request.

Simply click on your profile icon in the top right, then go to your private messages.

S
Rank

Can someone please help me to cancel my contract? I do not have the sim anymore, I don’t know the number, and I have no login details. I have been paying this contract for years despite not using it, so please can someone help. Thank you in advance.

Ryan
Rank
Userlevel 7
Badge +9

Hi @Sammar Al-Kaffa,

We are sorry to hear this! As you do not know the contract details, we will send you a PM now so that we can help cancel the account.

Ryan

I hope I was able to help you with your question. If you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’.

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