Question

Can't cancel my contract!

  • 6 March 2021
  • 1 reply
  • 31 views

Please could someone from ID sort out my cancellation. I follow the instructions from the website to cancel my account ,I'm told to talk to someone from ID. I then get put through to the chatbot, that tells me to go through the same steps again and again!

When I call customer services there is no-one to talk to either!

This is absurd!


1 reply

Userlevel 7
Badge +9

Hello @Andrwdix,

Sorry to hear you’re having trouble cancelling your account.

You can speak to someone if you request this during the Live Chat.

Not to worry, we’ll send you a PM here so we can help cancel this.

 

Mohammed

 

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