Hi, I've placed a new
order but as yet haven't received anything. Would like to cancel the order but the chat and phones are down. What do I do?
Hi, I've placed a new
order but as yet haven't received anything. Would like to cancel the order but the chat and phones are down. What do I do?
Can someone please help ...…
Â
Is ID mobile completely closed ? If so why are they still selling contacts with no support ???
Hi
Welcome to the iD Community.
I’ve sent you a direct message with further information.
Pearl
I’m also having the same problem and would wish to cancel an order on a phone that is currently out of stock but I have payed for. If a member of the Id mobile could pm me would be appreciated.Â
Hi
Welcome to the iD Community.
I’ve sent you a direct message with further information.
Pearl
I also want to cancel an order that is currently on pre-order ASAP thanks x
Hi, I made an order through your website today but realised I could have upgraded straight through the app.
I can’t  find an email address anywhere to write to you and there’s no live chat.
what to do?
Y.Â
Hi
Welcome to the iD Community.
I’ve sent you a direct message with further information.
Pearl
Hi I’ve got the same problem I want to cancel my order but have no clue how toÂ
Â
many thanksÂ
Hi there, I too am in a similar situation. Ordered an upgrade, said it was in stock but it wasn't, don't wish to proceed. How should I cancel?Â
Â
Cheers in advance,Â
Joe
I went onto online chat
Hi
Welcome to the iD Community.
Please contact our Live Chat team who are able to assist with account related support.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.
Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Let us know how you get on.
Thanks,
Pearl
Same problem here. Was told my order was cancelled and then they took the upfront £49.99 costs anyway. Cannot get through to anyone online and now worried I will end up with a contract that I have desperately tried to cancel for 3 days
Same problem here. Was told my order was cancelled and then they took the upfront £49.99 costs anyway. Cannot get through to anyone online and now worried I will end up with a contract that I have desperately tried to cancel for 3 days
Hello
We’re already speaking to you in regards to this, so please respond via the chain and we’ll be happy to support.
Â
Mohammed
Â
I have the same probloem. Can anybody help?
Hi
Â
Will
I ordered a Samsung Galaxy A41 a week ago but was informed it was out of stock and they hoped to receive a new supply in 2/3 days time. Have heard nothing since, and it still shows Out of Stock on the website, so I wanted to cancel the order so I can buy from an alternate firm who have stock. Unfortunately there seems no was of contacting anyone to cancel the order.
Can you help?
Â
Mike
Â
Thanks
Â
Will
Hi, I've placed a new
order but as yet haven't received anything. Would like to cancel the order but the chat and phones are down. What do I do?
Can someone please help ASAP thanksÂ
Hi
Â
We’ll get you a Private Message sent across now to assist you in cancelling that order.
Â
Will
Hi, I have placed an order for the new iPhone 12 pro max it’s on pre order and I need to cancel this. I have been trying for days but there are never any chat advisors available and the phone service is automated. Please can someone tell me how I do this? Thanks, ClaireÂ
Already have an account? Login
No account yet? It's really easy to register here
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.