I bought a sim only deal online and did a PAC request before I received the sim card in the post. Now the SIM has arrived and I have no network coverage in the house. I would like to cancel the PAC request and my contract before my original contract gets cancelled from my original provider. If I can't cancel the PAC request I won't be able to get back on my existing contract.
Solved
Cancel number port request before my old contract gets cancelled
Best answer by Will R
View originalThis topic has been closed for replies.
Hi
Is the PAC code from us? As in, are both your old deal and new deal from iD Mobile?
Will
The PAC code is from Tesco mobile (the old deal) the new one is ID mobile.
I want to go back to Tesco and don't want to lose this number or the contract.
Thanks
OK
Unless you have already given us the PAC, in which case, let us know right away so that we can Private Message you.
Will
I had already given you the PAC code. In my account it says that the number will be transferred on 3rd August unless I contact customer service. I have contacted them but the app still says the number will be transferred
Have you tried asking Tesco to cancel the PAC from their side if it hasn’t gone through yet
Will
I have contacted Tesco as I was able to call them straight away and speak to them on the phone. They said I need to contact ID mobile. Also if it says on my ID mobile account app to contact customer support to cancel the request, I don't understand why ID mobile are unable to action this!
Log in to the iD Community.
Not a member yet? Create an account
Please note: 'Log in with Facebook' is no longer available. If you used this service, you'll need to create a password to keep using the iD Community. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.