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cancellation did not work

  • 4 February 2020
  • 1 reply
  • 63 views

To whom it might concern,

 

I cancelled my account more than two months ago, before I left the country (which included the cancellation of my Direct Debit). As I cancelled my account, my phone number is not working anymore, as it was to expect.

 

Id Mobile keeps sending me emails saying they cannot contact me, as I cancelled my phone number and left the country (so I cannot call either), and the email they use to contact me is a no reply one. 

I am sorry for the inconvenience occurred, but I do not know how to solve it. I am a student. I paid every month on time, but there is no way for me to go to London or contact you via phone.  I was not told I needed to notify when I was going to leave.
 

Thank you in advance.

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Best answer by Mohammed 4 February 2020, 14:55

Hello @Maggie14,

 

We’d like to look into what’s happened here.

 

A disconnection requires 30-days notice and so will cancel in 30-days time. Once cancelled, a final bill is produced within 24-hours of completing the disconnection. This final bill is the balance required to be paid (if any) to clear this. Paying a month upfront and cancelling the Direct Debit may not always work out correctly and can leave you in debit.

 

If you could email us on communitysupport@idmobile.co.uk we will take a look at what’s happened here.

 

Kind Regards,

Mohammed

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Hello @Maggie14,

 

We’d like to look into what’s happened here.

 

A disconnection requires 30-days notice and so will cancel in 30-days time. Once cancelled, a final bill is produced within 24-hours of completing the disconnection. This final bill is the balance required to be paid (if any) to clear this. Paying a month upfront and cancelling the Direct Debit may not always work out correctly and can leave you in debit.

 

If you could email us on communitysupport@idmobile.co.uk we will take a look at what’s happened here.

 

Kind Regards,

Mohammed

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