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Question

Cancellation of contract


aaronjrdn
Community Member

I would like to cancel the contract on my step daughters phone of which I am the signature and payer.  I am unable to access her phone to arrange this through the app, so could someone please contact me as I have tried several means of contact with ID but to no avail.

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3 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • 1797 replies
  • May 4, 2021

Hi Aaron,

When you say you are the signature and payer, do you mean you are the account holder and the contract is in your name?


aaronjrdn
Community Member
  • Author
  • Community Member
  • 0 replies
  • May 4, 2021

Sian

Yes that is correct.  I took the contract out for my step daughter, but I no longer have contact with her.  My step daughters number is xxx, I am not sure when the 2 years period expires but I believe it to be imminent. 

Aaron Jordan .


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • 1797 replies
  • May 4, 2021

Fab, no worries we can help you with this. We will pop you a Private Message now.

Also I edited the post to remove the numbers so they are not publicly displayed.