I bought an ID pay monthly SIM card a couple of years back with the intention of transferring my old number to it to keep it active while I was abroad for a year. I ended up not transferring my number and just forgot about the SIM, but realised a little while back I’m still paying a fiver every month for it and need to cancel it.
I’ve finally dug out my original direct debit letter so now have the phone number, ref number and service user number for my account - but I never used the SIM and have no idea where it is so I can’t get a code sent to me to set up an account to cancel the contract!
Live chat isn’t available so I’m not sure how to get hold of anyone to sort this out - has anyone been in a similar situation or know what I can do to cancel?
All the best,