We want to cancel our SIM only contracts dated 1 October as we have poor coverage and speed. We have followed your website instructions from the emails you sent, which tell us to “Live Chat”. However when we click “Live Chat” it does not work – we have been trying for last 4 days. Colin and Anne
Best answer by Rory
Hi @Landfall, I’ve edited your post to remove personal information. Please do not include any details that could be used to personally identify you here on the public forum. For security purposes, we need to keep all correspondence to the private message function here on the Community. You’ll still be able to access this feature without the SIM. Can you please follow this up with us via the private message feature? As the last message we received from you there was 16 days ago.
Please note: if the other number is in somebody else’s name, we’d need to speak to them directly.