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Question

contract accidentally closed

  • 14 January 2020
  • 1 reply
  • 30 views
C

I was just looking to see how much it would cost if I was to leave Id early, I never actually proceeded with it but now all of a sudden phone has been cut off a month later with a message saying my contract was ended early by myself which it wasn’t? I need my phone to be working as a matter of urgency can it be reactivated it is a phone and sim contract

1 reply

Phil
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Userlevel 4
Badge +6

Hi @Confused2017 , what was the process that you went through to enquire about ending your plan. You can text INFO to 85075 to get this information but if you’ve processed a disconnection request via our app or website this would be confirmed by text notification. 

Can you please email us at communitysupport@idmobile.co.uk so we can assist.

Phil 

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