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Question

contract accidentally closed

  • January 14, 2020
  • 1 reply
  • 80 views
C
Community Member

I was just looking to see how much it would cost if I was to leave Id early, I never actually proceeded with it but now all of a sudden phone has been cut off a month later with a message saying my contract was ended early by myself which it wasn’t? I need my phone to be working as a matter of urgency can it be reactivated it is a phone and sim contract

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    1 reply

    Phil H
    iD Mobile Employee
    • Phil H
    • iD Mobile Employee
    • 411 replies
    • January 14, 2020

    Hi @Confused2017 , what was the process that you went through to enquire about ending your plan. You can text INFO to 85075 to get this information but if you’ve processed a disconnection request via our app or website this would be confirmed by text notification. 

    Can you please email us so we can assist.

    Phil 

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