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end contract - can't cancel account

  • 18 December 2020
  • 3 replies
  • 85 views
Joeldixon99
Rank

I have clicked “end my contract” at least 5 times over the past 7 weeks on the app and it has said it will be cancelled yet I am still being charged £12 monthly? Absolutely disgraceful, need my contract ending as soon as possible. 

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Best answer by Mohammed 22 December 2020, 18:56

Hello @Joeldixon99,

What happens when you click end contract?

We’ll send you a PM so we can help get this cancelled.

 

Mohammed

 

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3 replies

Mohammed
Rank
Userlevel 7
Badge +9

Hello @Joeldixon99,

What happens when you click end contract?

We’ll send you a PM so we can help get this cancelled.

 

Mohammed

 

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Charbot94
Rank

I'm having the same issue! It's disgusting that ID are treating their customers this way. Did you manage to get it sorted in the end?

Mohsin
Rank
Userlevel 4
Badge +3

Hi @Charbot94 

We have sent you a Private Message now to help with this. We look forward to hearing from you.

-Mohsin

 

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