Skip to main content
Solved

end contract - can't cancel account

  • December 18, 2020
  • 5 replies
  • 326 views

Joeldixon99
Community Member

I have clicked “end my contract” at least 5 times over the past 7 weeks on the app and it has said it will be cancelled yet I am still being charged £12 monthly? Absolutely disgraceful, need my contract ending as soon as possible. 

Best answer by Mohammed H

Hello @Joeldixon99,

What happens when you click end contract?

We’ll send you a PM so we can help get this cancelled.

 

Mohammed

 

View original
This topic has been closed for replies.

5 replies

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • December 22, 2020

Hello @Joeldixon99,

What happens when you click end contract?

We’ll send you a PM so we can help get this cancelled.

 

Mohammed

 


Charbot94
Community Member
  • Community Member
  • 0 replies
  • February 22, 2021

I'm having the same issue! It's disgusting that ID are treating their customers this way. Did you manage to get it sorted in the end?


Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • 2173 replies
  • February 23, 2021

Hi @Charbot94 

We have sent you a Private Message now to help with this. We look forward to hearing from you.

-Mohsin

 


Villaifonly
Community Member
  • Community Member
  • 0 replies
  • March 22, 2021

Want to cancel my plan but can't get in touch online or off


Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • 2173 replies
  • March 22, 2021

Hi @Villaifonly 

Our Live Chat | iD Mobile Network team here is the best place to request a cancellation. We’re also contactable via Facebook and Twitter if you use those platforms.

If you have trouble using those services then please let us know here and we’ll offer further support.
 

-Mohsin