Expired PAC code being provided to me

Many to speak to someone on Live chat. All resolved. Many thanks.

That’s great to hear, thanks for the update @Les C.

Will

I’ve got exactly the same problem. I can’t get hold of anyone to get me a new one!

I had problems transferring over to id so in the end I cancelled and now I can’t leave!!! It’s a joke!!

Hi @rosiebear16,

I have responded to your other topic in regards to this, you should have a PM from our Support Team to help further.

Ryan

I have exactly the same issue. I’m being issued with a PAC code that has already expired and was the one I was issued from my last network provider - can you help please ID?

An ID poster above has mentioned it being faster to use Live Chat - but every time I’ve tried, it says there’s no-one available to help...where do I go from here? Do I need to raise an official complaint to sort this out?

Still nobody has helped me with this issue, 5 days later. Still I have been unable to contact someone on Live Chat despite trying many, many times. Being unable to receive a valid PAC code is illegal.

Hello @OmariSnaymoe 

I’ve sent you a PM so we can pick this up for you now.

Mohammed

Requested PAC Code a few days ago and keep receiving the same expired one - would appreciate you attending to this as soon as possible.

Hi @sanchillida 

We’ll contact you via PM and arrange for a new PAC code to be sent out to you.

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages

I have the same issue, I have requested a pac code from the ID app, live chat, and over text and I am receiving the expired pac code from my previous provider. I have tried calling up but the lines are down please help :(

Hello @__leahjanex,

We’ll PM you so we can get the correct PAC code provided to you.

Mohammed

Hello

I’ve got the same problem. Requested a PAC on 28/1 and received code that had expired on 24/1. Trying to perform “triangular port” to transfer number to a new Id Mobile account and need valid code to perform first leg.

Can someone help?

Hi @gavinjbaxter 

We will send you a PM to get the correct PAC code sent out to you.

-Mohsin