I have only a SIM contract since 2019. I purchased it for my sister. However, she lost her phone and we weren’t able to localize the phone anymore. The direct debit is on my name. I need to cancel this contract as she doesn’t have either the phone and the sim. The contract is only under my name, and I still have the phone number on my personal contacts. As I know that I cannot only remove the direct debit, I need some serious help to understand how can I end this contract and possibly do a new one once my sister will have a new phone. Can anyone help me?
Thank you very much
Best answer by Kevin
We’ll send you a private message here now so that we can help you with that cancellation request.
Simply click on your profile icon in the top right, then go to your private messages.