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Help with a current contract - sim lost

  • 10 January 2021
  • 1 reply
  • 13 views

Hello, 

I have only a SIM contract since 2019. I purchased it for my sister. However, she lost her phone and we weren’t able to localize the phone anymore. The direct debit is on my name. I need to cancel this contract as she doesn’t have either the phone and the sim. The contract is only under my name, and I still have the phone number on my personal contacts. As I know that I cannot only remove the direct debit, I need some serious help to understand how can I end this contract and possibly do a new one once my sister will have a new phone. Can anyone help me?

Thank you very much

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Best answer by Kevin 12 January 2021, 21:20

Hi there @GaiaS 

We’ll send you a private message here now so that we can help you with that cancellation request.

Simply click on your profile icon in the top right, then go to your private messages.

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Userlevel 6
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Hi there @GaiaS 

We’ll send you a private message here now so that we can help you with that cancellation request.

Simply click on your profile icon in the top right, then go to your private messages.

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