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How can I cancel the contract as I've left the country?


Serene Piper
Community Member

I want to cancel the contact, I've cancelled the direct debit already. I don't use the plan as I've been out of the country. I don't know when return is possible so I don't want to pay for something I'm not using.

Best answer by Mohammed H

Hello @Serene Piper,

Sorry you didn’t receive a response to this earlier.

 

We’ll get someone to PM you so we can get the account cancelled.

 

Mohammed

 

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3 replies

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • July 25, 2020

Hello @Serene Piper,

Sorry you didn’t receive a response to this earlier.

 

We’ll get someone to PM you so we can get the account cancelled.

 

Mohammed

 


Serene Piper
Community Member
  • Author
  • Community Member
  • 0 replies
  • July 26, 2020

I'm not sure where you are sending this private message, can you clarify? Because I am having problems getting into my account.

Passwords and Email no longer work, I was only able to enter this message via fb linked account. 

Regards Serene Piper 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • July 26, 2020

Hi @Serene Piper,

 

We have sent you a PM via the Community.

If you are unable to log in to your Community account you can reset your password in order to log in.

If you are still having issues you can contact us via Live Chat.

Regards,

Kash