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How to access my account when system wont acknowledge my email address

  • February 7, 2021
  • 1 reply
  • 58 views

janefryer
Community Member

Seen this already.  Cant end contract as cant access my account.  Cant rememeber password and system does not recognise the same email address my bills are sent to !!!!

Best answer by Kevin M

Hi there @janefryer 

We’ll send you a private message here now so that we can help you further with any cancellation request here.

Simply click on your profile icon in the top right, then go to your private messages.

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1 reply

Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • Answer
  • February 8, 2021

Hi there @janefryer 

We’ll send you a private message here now so that we can help you further with any cancellation request here.

Simply click on your profile icon in the top right, then go to your private messages.