If you bought your SIM only plan recently (no more than 14 days ago in-store, or no more than 30 days ago online or by phone), here’s the good news. You can simply process a return, rather than cancelling your plan. It’s much easier!
How to return your SIM only plan and end your iD Mobile contract
- If you bought a SIM only plan in-store no more than 14 day ago, you can return it by going into any Carphone Warehouse store. Just bring your proof of purchase with you, and a member of staff will take care of you.
- If you purchased an iD SIM Only plan from idmobile.co.uk or via the iD telephone sales team in the last 30 days, please contact us here to make a return.
If you’ve got a question that we didn’t answer above, post it below for someone in the Community to answer.