Sticky Tutorial

How to return your SIM only contract

  • 21 January 2019
  • 4 replies

Userlevel 8
If you’re thinking of returning your SIM only contract and leaving iD Mobile, we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the information you need below.

If you bought your SIM only plan recently (no more than 14 days ago in-store, or no more than 30 days ago online or by phone), here’s the good news. You can simply process a return, rather than cancelling your plan. It’s much easier!

How to return your SIM only plan and end your iD Mobile contract

  • If you bought a SIM only plan in-store no more than 14 day ago, you can return it by going into any Carphone Warehouse store. Just bring your proof of purchase with you, and a member of staff will take care of you.
  • If you purchased an iD SIM Only plan from or via the iD telephone sales team in the last 30 days, please contact us here to make a return.
If you made your purchase outside of the time frames listed above, then you will need to look at our How to cancel your SIM only plan article.

If you’ve got a question that we didn’t answer above, post it below for someone in the Community to answer.

4 replies

The please contact us here link doesn't work.
Userlevel 6
Badge +6
Hey @aaaaaaa,

Thanks for that.

I've updated this now 😀
Thank you for trying but the link still doesn't work
Userlevel 4
Badge +6
Hi aaaaaaa,
Thanks, we should be good now.