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I accidentally placed a duplicate order, how can I cancel one?

  • 25 June 2020
  • 1 reply
  • 40 views

Hi I have just had two different order confirmation codes for my upgrade because by accident I did it twice and the transitions of 1p have come out my account please could you help me as I don’t want two phone as it was a genuine mistake thank chloe 

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Best answer by Rory 25 June 2020, 14:17

Hi @Chloejane022, sorry to hear about the issues with your order. Have you tried contacting our Live Chat team?

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

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Hi @Chloejane022, sorry to hear about the issues with your order. Have you tried contacting our Live Chat team?

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

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